Legal
The promises behind the practice.
How we look after your details, and what you can expect from us. Updated July 2026.
Privacy
Your details, held lightly.
You're trusting us with information about yourself and sometimes your team. Here's exactly what happens to it.
We only ask for what we need
Your name, your email, where you work, and a sense of what your team is carrying. If you book, we'll also need billing details and anything you tell us about access needs so the session works for you. Nothing beyond that.
Why we hold it
To answer your enquiry, plan and deliver the training, issue an invoice, meet our accounting duties, and — only if you've asked us to — send you occasional updates. You can tell us to stop the updates at any time and we'll stop.
Who sees it
The two directors, and any associate actually delivering your session. Beyond that, only the everyday services that let a small company function: our email, accounting and booking providers, who are bound to protect it. We never sell your details or pass them to advertisers.
How long we keep it
Only as long as we genuinely need it, or as long as our accountants and the law require us to. When that time has passed we delete it rather than let it sit.
Keeping it safe
Access is limited to the people who need it, on accounts protected by strong authentication. If something ever went wrong, we'd tell you and the regulator promptly rather than quietly.
Your rights
Ask us what we hold about you, correct it, take it elsewhere, or have it deleted — and we'll do it. Email us and a director will answer personally. If we ever get it wrong, the Information Commissioner's Office at ico.org.uk is there too.
The materials
Slides, handouts and exercises remain ours. Use them freely in your own practice and with your team; please don't sell them on, publish them, or re-deliver them as someone else's course. Where we've drawn on others' research we credit it, and we ask you to do the same.
What our training is, and isn't
We deliver with care and we stand behind the quality of it. It exists to strengthen your professional judgement, not replace it — it isn't legal, clinical or supervisory advice on an individual case, and decisions about a child or family remain yours and your organisation's.
Accessibility
Tell us what you need — captions, materials in advance, breaks arranged differently — and we'll build it in. It's easier for everyone if we know before the day rather than on it.
Cookies
A light footprint.
This site uses a small number of cookies. None of them advertise to you or build a profile of who you are.
The ones that keep it working
These remember your session, keep forms secure, and store your cookie choice so we don't keep asking. Without them the site simply doesn't function, so they're always on.
The ones that help us learn
With your permission, we look at which pages are read and where visitors arrive from — in aggregate, never by name. It tells us which training people are searching for. Decline and everything works exactly the same.
Other people's cookies
The site is hosted on a website platform, and embedded things like video or booking may set their own cookies when you interact with them. Those are governed by their own notices, not ours.
Changing your mind
Clear this site's cookies in your browser and we'll ask you afresh next visit. Most browsers also let you block them entirely, and you're welcome to.
Terms & conditions
What you can expect, and what we ask.
These apply when you book training, coaching or mentoring with us. Where an organisation commissions a programme, we'll agree the details in writing and that agreement takes precedence.
Booking a place
A place is yours once we've confirmed it in writing. We'll send an invoice with clear payment terms on it, and for individual online sessions we ask that it's settled before the day, so you can arrive with nothing outstanding.
If plans change
Life in this sector moves. Tell us as early as you can and we'll do what we reasonably can to help — a later date, or a colleague in your place at no extra cost. Where costs have already been committed we may need to retain part of the fee, and we'll always say so before we do.
If we have to move a session
We'll tell you the moment we know and offer you an alternative date or your money back, whichever you prefer. Occasionally a co-facilitator may step in; we'll never send someone we wouldn't learn from ourselves.
Getting the group right
We agree numbers with you in advance, because group size shapes how safe and how useful a session feels. Joining links, recordings and handouts are for the people booked on — please keep them within that group.
What's said in the room stays in the room
Our sessions only work if people can speak honestly. Colleagues keep each other's confidences, and identifying details about children and families are left outside the door. The one exception is the one you'd expect: if we hear something suggesting a person is at risk of harm, we will act on it.
How we all behave
We hold a space where difficult things — race, loss, blame, fear — can be spoken about safely. We ask everyone to meet that with respect. Very rarely, we may end someone's participation where their conduct makes the space unsafe for others.
The materials
Slides, handouts and exercises remain ours. Use them freely in your own practice and with your team; please don't sell them on, publish them, or re-deliver them as someone else's course. Where we've drawn on others' research we credit it, and we ask you to do the same.
What our training is, and isn't
We deliver with care and we stand behind the quality of it. It exists to strengthen your professional judgement, not replace it — it isn't legal, clinical or supervisory advice on an individual case, and decisions about a child or family remain yours and your organisation's.
Accessibility
Tell us what you need — captions, materials in advance, breaks arranged differently — and we'll build it in. It's easier for everyone if we know before the day rather than on it.
If something goes wrong
Tell us. We'd far rather hear it directly and put it right than have you sit with it. Complaints go to a director, who will look into it personally and come back to you.
Nurture Futures Ltd is a company registered in England and Wales and looks after your information under UK GDPR. These arrangements sit under the law of England and Wales. Anything here you'd like explained, just ask: info@nurturefuturesltd.com.